Team Leader - 9 month Fixed Term Contract

Job Description

About the Role:
 
As a Team Leader you will be required to monitor your teams call quality, provide mentoring and coaching, manage service levels and be the go to person for between 15 – 18 remote customer support agents. 

Your role will include but not limited to: 
 

• Conduct daily check ins,  weekly 1:1’s, monthly remote team catch ups
• Implement and encourage best practice amongst your team
• Ensure your agents are compliant and are meeting SLA’s
• Work with your team to understand their personal and professional growth within the organisation

 
Reporting to the New Zealand Operations Manager, you will be someone who enjoys improving processes and be passionate about supporting your team to succeed!

You will thrive in a working from home environment and understand the importance of being able to build strong relationships with your team remotely!
 
About the Company:
 
Get the chance to work for a well-known New Zealand brand and manage a team of inbound customer care agents. Your time in this role will predominantly be focused on ensuring your team are engaged and providing real time coaching.
 
Other key things which are important to note:

• 4th of May start
• 40 hours a week – Work from home anywhere across Auckland
• 9 month Fixed Term Contract assignment with the opportunity to extend
• Equipment will be provided!
• Training and career progression
• Great working environments with awesome team culture

 
About You:
 
To be considered for this role, we look for someone who has previously managed an inbound and / or retention team. You will be passionate about being part of a team who is high performing and have a growth mindset!
 
You will also have:
 

• Experience leading a Team, particularly within a Contact Centre
• Comfortable providing real time coaching and feedback, as well as one on one support
• Experience and strong understanding of managing teams remotely
•  Experience working in a fast paced and agile work environment
• Passion for technology 

 
This contact centre operates between Monday to Sunday 8:00am – 9:00pm on a roster rotational basis, therefore you must have the flexibility to work in these hours.
 
**Here at Tribe, we are focused on continuing to service our candidates and clients as usual. We’re adapting. We’re learning. We’re still working and want you to know we’re here – so reach out to us to see how we can help. Please be patient with us and our clients as we work together to adapt to the new normal. We envisage a delay in interview times, whilst businesses work to their priorities**
 
 
APPLY NOW!!
To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa with at least 18 months remaining on your visa.