Technical Customer Service Representative

Job Description

Technical Customer Service Representatives supports and responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.

Technical Customer Service Representative

Are you looking for a full-time stable career? Are you set up to work/train from home? Do you want to grow as a professional? Do you want to support customers? Do you desire the opportunity to earn monthly performance incentives? 

We run a contact centre on behalf of one of the world’s leading technology companies, helping their clients across New Zealand, Australia and beyond. We are adding more full-time inbound Customer Service Support Specialists to our telephone-based team to provide the supreme service and responsive assistance our clients customers.

At Concentrix, we choose to promote from within, with 95% of our leadership team starting their career as a Customer Support Advisor. 

As a customer support specialist for our technology client, you join our class of other new starters where you will be provided with 4 weeks of extensive fully paid training (Remote / Home Based due to Covid-19) You will need a stable internet connection at home. After you complete your training you will enter an 8 week nesting period. At this point you will begin taking inbound calls from our client’s customers and resolving technical issues over the phone.

During this time you will be closely supported and mentored by an experienced team member. Every call is a different person with a different need, so you will get to spend the best part of the day interacting with real people and being their hero. You also will receive ongoing coaching and up-skilling sessions from your performance coach and team leader to enable you to perfect your skills, so you are ready to build your career with us.

Here's what you'll get from us:

The opportunity to earn up to an extra $400 a month in bonus payments depending on individual and site wide performance
An awesome expanding variety of retail discounts! This includes half priced gym memberships! Discounts at spec savers, PB Tech and more!
Opportunity to start off working / training at home, then transition to work back at our convenient CBD location in the beautiful old bank arcade building.
The chance to work for a rapidly expanding fortune 500 company and represent one of the largest technology companies in the world.
Holistic employee well being program to keep you happy and healthy
Our multi-level site is fully kitted out with coffee machines, play stations, air hockey tables, vending machines and even a quiet sectioned off space for when you need a little time to relax.

And here's what we'll need from you:

Outstanding communication skills including clear and articulate verbal, listening and written competency
A good understanding of modern technology
Natural at multi-tasking with the ability to work under pressure
Attention to detail
Driven to deliver customer solutions
Resilience to deal with difficult people
Happy to work on weekends and able to work on a rotating roster from 9am-9pm Monday – Sunday. Covid-19 May effect hours of operation

If this sounds like you, please apply today by submitting your updated CV and registering online.

At Concentrix, we make every effort to respond to all applications. However, the volume we receive is so large that this is not always possible. If you do not receive a response from us, please do not take this personally as we really value the effort you made to apply and thank you for your interest.​